Frequently Asked Questions

How To Contact Us

If you do not find the information about our products, services, or policies below, the best way to contact is us through email at support@recovervibe.com

Shipping

We ship mainly in Canada and USA. However, we also ship worldwide.

Orders in USA and Canada are process in 1-2 business days. Shipping time varies between 1-7 days, depending on the location of the customer.

International orders take 2-3 to be processed. Shipping time might vary depending on location, shipment method and other factors.

Please take into consideration holidays and other circumstances that may affect shipping time.

Returns and exchanges

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email support@recovervibe.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Sezzle, Apple Pay, and Shop Pay.

Please note that all transactions are processed in CAD or USD and you will check out using the most up to date exchange rate if you order in a different currency.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you use Sezzle to complete your purchase, Recover Vibe processes your order as normal - there's no difference to your online shopping experience, except you'll only have to pay 25% off the cost upfront.

Learn How To Use Sezzle

Warranty

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Recover Vibe Inc. will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

This Limited Warranty does not cover any problem that is caused by:

● conditions, malfunctions or damage not resulting from defects in material or workmanship

All our percussion massagers and air compression systems include a 1-Year Warranty.

If your product is still under warranty and it meets the above criteria, contact us at support@recovervibe.com with you order number and we will take care of guiding you through the process.